Extended Office Hours to Serve Citizens Better
The new office timings will now include extended evening hours on weekdays and additional operational hours on weekends. These changes are intended to provide greater flexibility for those who are unable to visit during regular office hours due to work or other commitments.
“We understand the challenges faced by citizens in managing their daily schedules, and this step is aimed at reducing the burden on them,” said a spokesperson for the Excise Department. “With extended hours, we aim to ensure everyone gets the opportunity to clear their dues without unnecessary stress.”
Online Services Still Available
Alongside the new timings, the department has reiterated the availability of its online services for token tax payments. Citizens can use the department’s digital portal to pay their dues, avoiding the need to visit in person altogether. This dual approach—extending office hours and promoting online services—is part of a broader strategy to enhance taxpayer convenience.
Key Benefits of Extended Hours
- Reduced Congestion: By spreading out the flow of visitors across extended hours, the department aims to alleviate overcrowding at tax offices.
- Improved Accessibility: Individuals with demanding work schedules now have more opportunities to visit at their convenience.
- Efficient Service Delivery: Additional staff and optimized processes during extended hours will ensure smooth and quicker service.
Encouraging Timely Payments
The Excise Department has also emphasized the importance of timely payments to avoid penalties. As the deadline approaches, late fees and penalties could significantly increase the financial burden on defaulters. With these measures, the department hopes to see a substantial rise in timely tax compliance.
Citizens’ Reactions
Initial feedback from residents has been largely positive. Many have appreciated the department’s efforts to make token tax payments more accessible. However, some have raised concerns about the long waiting times despite these measures, highlighting the need for further streamlining of processes.
What You Need to Know
- Extended Timings: Office hours have been extended on weekdays and weekends (specific details can be found on the department’s official website).
- Documents Required: Ensure you carry your vehicle registration documents, CNIC, and any previous tax receipts for quicker processing.
- Online Portal: Visit the Excise and Taxation Department’s website to pay online and skip the queues.
Conclusion
The Excise and Taxation Department’s initiative to extend office hours is a commendable step towards making token tax payments more convenient for Islamabad’s residents. By combining physical and digital services, the department is setting a precedent for improved public service delivery. If you haven’t yet cleared your token tax, now is the perfect time to take advantage of these extended hours and ensure compliance before the deadline.